FAQ

Artimele3D FAQ – Answers on 3D Crystal Keepsakes, Orders & Shipping

1. How do I order a custom 3D crystal?
Simply visit our product page, choose your preferred crystal style, upload a high-quality photo, make any necessary adjustments, and checkout. Your custom keepsake will be crafted with care and precision.

2. What types of photos can I upload?
You can upload portraits, pets, landscapes, or any high-resolution photo. For best results, choose clear images with good lighting and minimal blur.

3. Do you offer 3D previews?
Yes! Our 3D preview shows a digital model of your crystal before engraving. If you’re unsure how your photo will look, we recommend selecting this option.

4. What shipping options are available?
We offer multiple shipping options:

  • Free Standard Shipping: 3–5 business days for orders over $49.99

  • Standard Shipping: 3–5 business days, $9.99

  • Expedited Shipping: 1–2 business days, $19.99

  • Priority Shipping: 1 business day, $39.99

5. Do you ship internationally?
Yes, we ship worldwide! International delivery times vary by country, typically taking 4–9 business days. Shipping costs will be calculated at checkout.

6. What material are your crystals made of?
We use premium K9 optical crystal, known for its exceptional clarity, durability, and high refractive index, ensuring your 3D engraving is vivid, detailed, and long-lasting.

7. What types of 3D crystal products do you offer?
We offer a variety of shapes and styles, including rectangular, heart-shaped, square, keychains, and necklaces—perfect for any occasion.

8. What if I’m not satisfied with my order?
We offer a 30-day return and exchange policy. If you have any issues, contact our support team and we’ll make it right.

9. How can I contact customer support?
Reach us via our Contact Us page or email our friendly team for assistance.

10. What occasions are Artimele3D crystals suitable for?
Our 3D photo crystals make perfect gifts for birthdays, anniversaries, graduations, weddings, or even as memorial keepsakes for pets. They are designed to preserve your memories in a unique and meaningful way.